Privacy Policy - RCCG The Chapel
Effective Date: 01 March 2025 Last Updated: 01 March 2025
1. Introduction
RCCG The Chapel Norwich (“we”, “our”, “us”) is committed to protecting the privacy of our members, visitors, and online users. This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We process personal data based on principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
By engaging with RCCG The Chapel Norwich, including through our website (www.rccgthechapel.org), online forms, donations, and church-related activities, you agree to the terms outlined in this policy.
For any privacy concerns, contact us at hello@rccgthechapel.org.
2. Who We Are
RCCG The Chapel Norwich is the Data Controller, responsible for determining the purposes and means of processing your personal data.
Address: 193 Plumstead Rd, Norwich, NR1 4AB
Email: info@rccgthechapel.org
For any privacy-related inquiries, please contact our Data Protection Officer (DPO) at [Insert DPO Contact Email].
3. What Personal Data We Collect
We collect different types of personal data depending on your interaction with us.
3.1 Personal Data You Provide Voluntarily
We may collect and process the following information when you:
• Submit a Prayer Request Form
•Register through a First-Timer Form
• Complete a New Convert Form
•Subscribe to our Newsletter
• Attend a Church Service or Event
•Make a Donation
• Join a Small Group or Volunteer Team
• Contact us via email, phone, social media, or website
The personal data we may collect includes:
• Full Name
• Email Address
• Phone Number
•Prayer Requests (optional and confidential)
•Home Address (for pastoral care or donation records, if applicable)
•Date of Birth (for age-specific ministries like Youth or Children’s Church)
•Consent Preferences (e.g., follow-up calls, newsletters, event invitations)
3.2 Special Category Data (Sensitive Data)
Under UK GDPR Article 9, religious organisations may process special category data related to religious beliefs. This includes:
•Religious affiliation (e.g., baptism, faith declaration, prayer requests)
•Health-related prayer requests (processed only with explicit consent)
•Pastoral care or counselling notes (processed in strict confidentiality)
We will only process special category data with your explicit consent or where it is necessary for our legitimate religious activities.
3.3 Automatically Collected Data
When you visit our website, social media pages, or digital forms, we may automatically collect:
• IP Address
• Browser Type & Device Information
• Pages Visited & Interaction Data
This data helps us improve our digital services but does not personally identify you.
4. Lawful Basis for Processing Your Data
We process personal data under the following legal bases:
•Consent (Article 6(1)(a)) – When you opt-in to newsletters, prayer requests, or event sign-ups.
•Legitimate Interest (Article 6(1)(f)) – For internal church administration, pastoral care, or member engagement.
•Contractual Necessity (Article 6(1)(b)) – When processing donations, registrations, or service requests.
•Legal Obligation (Article 6(1)(c)) – For financial records, safeguarding, or legal compliance.
For special category data (e.g., religious affiliation, pastoral care notes, health-related prayer requests), we process under Article 9(2)(d) (non-profit religious organisation exemption).
5. How We Use Your Information
We process your personal data to:
•Provide Pastoral Care and prayer support
• Follow up with First-Timers & New Converts
• Manage Church Events & Small Groups
•Send Newsletters & Updates (with your consent)
• Process Donations & Gift Aid Claims
•Maintain Church Records for administration
•Improve Digital Engagement (website and social media interactions)
6. Who We Share Your Information With
We do not sell or rent your data. However, we may share data with:
•Church Staff & Ministry Leaders for prayer requests, pastoral care, and follow-ups
•Third-Party Service Providers for email newsletters, donation processing, or event registrations
•Legal Authorities if required for safeguarding, financial compliance, or legal obligations
Your prayer requests remain confidential unless you explicitly consent to sharing them with the wider church body.
7. Data Retention Policy
We retain personal data only as long as necessary:
•Prayer Requests: Up to 3 months, unless ongoing support is requested
•First-Timer & New Convert Forms: 1 year, unless you become an active member
• Newsletter Subscriptions: Until you opt out
• Donation & Financial Records: 6 years (as required by UK tax laws)
•General Correspondence: 6 months, unless needed for ongoing engagement
After these periods, data is securely deleted or anonymised.
8. Your UK GDPR Rights
You have the right to:
•Access your data
•Correct inaccurate information
•Request Deletion of your data
• Restrict Processing of your data
• Withdraw Consent at any time
To exercise these rights, email info@rccgthechapel.org.
9. Website Visitors & Cookies
Our website collects visitor data, including:
• IP address
• Browser type & device information
• Pages visited & time spent on site
We use cookies to analyze website traffic and enhance user experience. You can manage cookie preferences in your browser settings.
10. Online Forms & Digital Engagement
When you submit forms through our website (e.g., prayer requests, event sign-ups), your data is stored securely and used only for the intended church purpose.
You can request deletion of your form data at any time by emailing info@rccgthechapel.org.
11. Online Donations & Payment Security
If you donate via our website, payments are processed securely through third-party providers. We do not store payment details.
12. Changes to This Policy
We may update this policy periodically. Any changes will be posted on our website and communicated where necessary.
13. Contact Us
For privacy concerns, contact:
Email: info@rccgthechapel.org
Address: 193 Plumstead Rd, Norwich, NR1 4AB